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Frequently asked questions

What is HomeEcom?
HomeEcom is the easiest way to elevate your guest's experience with just a QR Code! Guests scan the QR code to access your property's online "minibar" store and pay you for each item they purchase (such as a bottle of wine from the fridge). Learn more here!
How do I set up my property's profile on HomeEcom?
Setting up your property's profile is quick and easy. Simply enter essential information such as the address, city, state, zipcode, and property manager using our intuitive interface. Our seamless property creation process ensures a hassle-free experience. Learn more here!
How can I add products to my property's online store?
Adding products to your property's online store is simplified with HomeCom. Easily enter product details such as the product name, stock availability, and price through our user-friendly interface. Managing your products has never been easier. Learn more here!
How can I generate a QR code(s) to promote my property's online store?
With HomeCom, you can instantly generate QR codes to promote your property's online store with a single click. Creating and downloading the QR code is a breeze, allowing you to quickly direct guests to your products effortlessly. Learn more here!
How do guests access my property's online store using QR codes?
Guests can conveniently scan the displayed QR code to access your property's online store. This effortless QR code scanning feature simplifies the shopping process, enabling guests to browse and purchase products with ease. Learn more here!
What is the pricing for HomeEcom's service?
HomeEcom offers a free pricing plan, which is available at no cost, and a "Pro" plan. Learn more here!
What are the benefits of the Pro plan?
HomeEcom's Pro plan offers a lower transaction fee of 2.5% compared to the free plan and a lot more valuable features to enrich your guest's experience. To explore all the benefits included in the Pro plan, please refer to our landing page for a comprehensive overview. Learn more here!
Are there any additional costs associated with the Pro plan?
The Pro plan comes at a monthly subscription cost of $19.99. In addition to the subscription fee, there is a transaction fee of 2.5% for each purchase made through your property's online store. These costs cover the enhanced features and services provided under the Pro plan. Learn more here!
Can I switch from the free plan to the Pro plan?
Yes, you can upgrade from the free plan to the Pro plan at any time. Simply visit our pricing page or contact our support team to make the switch. Enjoy the advanced features and lower transaction fees offered by the Pro plan. Learn more here!
Should I take photos for evidence in case of property damage or theft?
Yes, it is highly recommended to take photos as evidence in case of property damage or theft. Documenting the condition of your property and its contents through photos can be crucial for insurance claims and potential law enforcement intervention.
What should I do if my property is damaged or items are stolen?
If your property is damaged or items are stolen, it is important to take immediate action. Contact the appropriate authorities, such as the local law enforcement agency, and provide them with any evidence, including photos, that can aid in their investigation.
Can the photos I take serve as proof for insurance claims?
Absolutely! Photos taken as evidence of property damage or theft can be invaluable when filing an insurance claim. They provide visual documentation of the condition of your property and can support your claim for compensation.
Are there any specific guidelines for taking photos as evidence?
When taking photos as evidence, it is recommended to capture clear and detailed images of the damage or missing items. Make sure to include any identifiable features, unique markings, or serial numbers that can help identify stolen property.
Does HomeEcom provide AI recommendations for my property's store?
Yes, HomeEcom leverages artificial intelligence to offer smart recommendations for your property's store. Our advanced algorithms analyze various factors, including the location of your property, to suggest potential products that align with the preferences and needs of your target audience.
How can smart product recommendations benefit my property's store?
Smart product recommendations provided by HomeEcom can significantly enhance your property's store. By suggesting relevant and appealing products to your guests, you can increase customer satisfaction, drive more sales, and optimize the overall shopping experience, leading to higher revenue potential.
Does HomeEcom provide a tailored search experience for guests?
Yes, HomeEcom leverages artificial intelligence to offer a tailored search experience for your guests. Our advanced AI technology can understand and interpret prompts provided by guests, such as "I'm looking for something for a date night with my girlfriend," and provide a curated list of results that match their specific needs.
How does HomeEcom's AI technology tailor search results for guests?
HomeEcom's AI technology employs natural language processing and machine learning algorithms to analyze guest prompts and understand their preferences. Based on this analysis, it provides personalized search results that align with their specific requirements, ensuring a more relevant and satisfying shopping experience.
Can guests provide specific prompts to refine their search results?
Absolutely! Guests can provide specific prompts, such as mentioning their preferences or requirements, to refine their search results on HomeEcom. By communicating their needs effectively, guests can receive more tailored and accurate product suggestions that meet their expectations.
How can a tailored search experience benefit my guests?
A tailored search experience offered by HomeEcom can greatly benefit your guests. It helps them find products that align with their preferences and requirements quickly and effortlessly. By presenting relevant options, guests can save time, discover new products, and enjoy a more personalized shopping journey.
How old do I have to be to use HomeEcom?
You must be at least 18 years old to use HomeEcom.
Terms and Conditions?
TERMS AND CONDITIONS OF USE FOR HomeEcom. Effective Date: June 27th, 2023. Welcome to HomeEcom. These terms and conditions ("Terms") govern your use of the HomeEcom website at https://www.homeecomm.com, the HomeEcom web application at https://app.homeecomm.com, and the HomeEcom API at https://api.homeecomm.com (collectively, the "Site"). By accessing or using the Site, you agree to be bound by these Terms. USE OF HomeEcom 1.1 Eligibility. You must be at least 18 years of age to use the Site. By accessing or using the Site, you represent and warrant that you are at least 18 years of age. 1.2 License. Subject to your compliance with these Terms, HomeEcom grants you a limited, non-exclusive, non-transferable, revocable license to use the Site solely for your personal, non-commercial use. 1.3 Prohibited Conduct. You agree that you will not use the Site for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Site. You also agree not to: (a) use the Site to solicit or promote any illegal activity; (b) use the Site to harm or exploit minors; (c) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; (d) use any robot, spider, scraper, or other automated means to access the Site or any content on the Site for any purpose without our express written permission; (e) interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies, or regulations of networks connected to the Site; (f) use the Site to send or store any infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third-party privacy rights; (g) attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any HomeEcomserver, or to any of the services offered on or through the Site, by hacking, password "mining," or any other illegitimate means; (h) use any device, software, or routine to interfere with the proper functioning of the Site or any transaction conducted on the Site, or with any other person's use of the Site; (i) use the Site in a manner that violates any applicable law or regulation or these Terms; or (j) encourage or enable any other individual to do any of the foregoing. 1.4 Modifications to the Site. HomeEcom reserves the right to modify, suspend, or discontinue the Site or any portion thereof at any time, without notice to you. You agree that HomeEcom will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site or any portion thereof. ACCOUNTS 2.1 Registration. To use certain features of the Site, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.HomeEcom reserves the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete. 2.2 Account Security. You are responsible for maintaining the confidentiality of your account login information and password and for restricting access to your computer or mobile device. You agree to accept responsibility for all activities. 2.3 Account Termination. You may terminate your account at any time by contacting HomeEcom.HomeEcom may terminate your account at any time without notice, for any reason or no reason, including if HomeEcom believes that you have violated these Terms or any applicable law, rule, or regulation, or if you have engaged in any conduct that HomeEcomdeems to be inappropriate, harmful, or offensive. 2.4 Account Information. You acknowledge and agree that HomeEcom may access, preserve, and disclose your account information and any content submitted by you if required to do so by law or in a good faith belief that such access, preservation, or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of HomeEcom, its users, or the public. CONTENT 3.1 Ownership. You acknowledge and agree thatHomeEcom owns all legal right, title, and interest in and to the Site, including any intellectual property rights that subsist in the Site (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You agree that you will not modify, rent, lease, loan, sell, distribute, or create derivative works based on the Site, in whole or in part. 3.2 User Content. You are solely responsible for any content that you submit to the Site (collectively, "User Content"). You acknowledge and agree that HomeEcom does not endorse any User Content and is not responsible or liable for any User Content. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to use and authorize HomeEcom to use all patent, trademark, trade secret, copyright, or other proprietary rights in and to any User Content in the manner contemplated by these Terms. 3.3 License. By submitting any User Content to the Site, you grant HomeEcom a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Site and HomeEcom's business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity. 3.4 Removal. HomeEcom reserves the right, but is not obligated, to review any User Content and to remove any User Content at any time and for any reason, including if HomeEcom determines in its sole discretion that the User Content violates these Terms or is otherwise inappropriate. PRIVACY 4.1 Privacy Policy. Your use of the Site is subject to HomeEcom's Privacy Policy available at [insert hyperlink to Privacy Policy] which is incorporated by reference into these Terms. DISCLAIMER OF WARRANTIES 5.1 No Warranties. The Site is provided on an "as is" and "as available" basis, without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the Site, including without limitation the software licensed to you and the results obtained through the Site. 5.2 Use at Your Own Risk. You acknowledge and agree that your use of the Site and any content or services provided through the Site is at your own risk. You acknowledge and agree that HomeEcom is not responsible or liable for any harm, loss, or damage (including but not limited to personal injury, property damage, loss of data, or loss of profits) arising from or related to your use of the Site or any content or services provided through the Site. LIMITATION OF LIABILITY 6.1 Limitation of Liability. To the fullest extent permitted by law, HomeEcom shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if HomeEcom has been advised of the possibility of such damages), arising out of or in connection with your use of the Site or any content or services provided through the Site. 6.2 Maximum Liability. To the fullest extent permitted by law, HomeEcom's total liability to you in connection with the Site or these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by you, if any, toHomeEcom during the twelve (12) months immediately preceding the event giving rise to the liability. INDEMNIFICATION 7.1 Indemnification. You agree to indemnify and hold harmless HomeEcom, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorneys' fees and costs, arising out of or in any way connected with (a) your access to or use of the Site or any content or services provided through the Site, (b) your User Content, or (c) your violation of these Terms or any applicable law or regulation. GENERAL 8.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the [state/country] without giving effect to any principles of conflicts of law. 8.2 Dispute Resolution. Any dispute arising out of or in connection with these Terms or the Site shall be resolved through binding arbitration in accordance with the [state/country] Arbitration Act. The arbitration shall be conducted in [city, state/country] before a single arbitrator mutually agreed upon by the parties, or if the parties cannot agree, appointed by the [state/country] Arbitration Association. The arbitration shall be conducted in English and the decision of the arbitrator shall be final and binding on the parties. 8.3 Entire Agreement. These Terms constitute the entire agreement between you and HomeEcom regarding the use of the Site and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter of these Terms. 8.4 Waiver and Severability. The failure of HomeEcom to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, the remaining provisions of these Terms shall remain in full force and effect. 8.5 Assignment. You may not assign these Terms or any of your rights or obligations hereunder, whether by operation of law or otherwise, without HomeEcom's prior written consent. HomeEcom may assign these Terms or any of its rights or obligations hereunder, without your prior written consent. By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Privacy Policy?
PRIVACY POLICY FOR HomeEcom. Effective Date: June 27th, 2023. At HomeEcom, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal information. Please read this privacy policy carefully to understand our practices regarding your personal information. By using our website (the “Site”) or any services provided through the Site, you acknowledge that you have read, understood, and agree to be bound by this privacy policy. 1. INFORMATION WE COLLECT 1.1 Personal Information. We collect personal information that you voluntarily provide to us when you use the Site or any services provided through the Site, such as your name and email address. 1.2 Usage Information. We collect usage information about your use of the Site and any services provided through the Site, such as the pages you visit, the features you use, and the actions you take. 1.3 Device Information. We collect information about the device you use to access the Site, such as your IP address, browser type, and operating system. 2. USE OF INFORMATION 2.1 Personal Information. We use your personal information to provide the services you request through the Site, such as creating a new property. We may also use your personal information to communicate with you about the Site or our services, to provide customer support, or to send you promotional materials that we think may be of interest to you. 2.2 Usage Information. We use usage information to improve the Site and our services, to analyze trends, and to administer the Site. 2.3 Device Information. We use device information to ensure that the Site is functioning properly and to troubleshoot any problems that may arise. 3. SHARING INFORMATION 3.1 Third-Party Service Providers. We may share your personal information with third-party service providers that perform services on our behalf, such as hosting the Site, providing customer support, or analyzing usage data. 3.2 Business Transfers. We may share your personal information in connection with a merger, acquisition, or sale of all or a portion of our assets. 3.3 Legal Requirements. We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws or respond to a court order, judicial or other government subpoena, or warrant. 4. COOKIES AND TRACKING TECHNOLOGIES 4.1 Cookies. We use cookies, which are small text files that are stored on your device, to help us analyze how users use the Site and to personalize your experience. 4.2 Mixpanel. We use Mixpanel to analyze usage data about the Site. Mixpanel uses cookies to collect information about how users use the Site. We use the information we get from Mixpanel only to improve the Site and our services. 5. YOUR RIGHTS 5.1 Access. You have the right to access the personal information we hold about you. 5.2 Correction. You have the right to request correction of any inaccurate or incomplete personal information we hold about you. 5.3 Erasure. You have the right to request erasure of your personal information in certain circumstances, such as when the information is no longer necessary in relation to the purposes for which it was collected or when you withdraw your consent. We will comply with your request unless we have a legitimate reason for not doing so, such as a legal obligation to retain the information. 5.4 Objection. You have the right to object to the processing of your personal information on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims. 5.5 Withdrawal of Consent. If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent. 5.6 Complaints. If you believe that we have infringed your rights under applicable data protection laws, you have the right to lodge a complaint with a supervisory authority. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or permitted by law for legitimate business purposes. When we no longer need your personal information, we will securely delete or destroy it. 6. SECURITY We use reasonable organizational, technical, and administrative measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. Children's Privacy The Site and our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. Changes to this Privacy Policy We reserve the right to change this privacy policy at any time. If we make material changes to this privacy policy, we will notify you by email or by posting a notice on the Site prior to the effective date of the changes. Your continued use of the Site or any services provided through the Site after the effective date of the changes constitutes your acceptance of the new privacy policy. We encourage you to periodically review this privacy policy for the latest information on our privacy practices. If you have any questions about this privacy policy, please contact us.
Cookie Policy?
COOKIE POLICY for HomeEcom.  Effective Date: June 27th, 2023. 1. INTRODUCTION This Cookie Policy explains how HomeEcom ("we", "us", "our") uses cookies and similar technologies to recognize you when you visit our website, app, and API ("Site") at https://www.homeecomm.com, https://app.homeecomm.com, and https://api.homeecomm.com. It explains what these technologies are and why we use them, as well as your rights to control our use of them. 2. WHAT ARE COOKIES? Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. They are designed to store information about your interactions with these entities and remember your preferences for future visits. 3. WHY DO WE USE COOKIES? We use cookies and similar technologies to improve your browsing experience on our Site, understand how you interact with our content and services, and personalize your experience. 4. TYPES OF COOKIES we use 4.1. Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. 4.2. Analytics Cookies: We use Mixpanel to analyze how visitors use our Site. These cookies collect information about how visitors use our Site, including the number of visitors, the pages visited, and the sources of traffic. This information is used to improve our Site and understand the interests and behaviors of our visitors. 4.3. Advertising Cookies: We use advertising cookies to show personalized ads to our visitors based on their interests and behaviors. These cookies collect information about your browsing history, such as the pages you have visited and the links you have clicked on. 5. YOUR RIGHTS 5.1. Cookie Preferences: You have the right to choose which types of cookies you accept or reject by clicking on the Cookie Settings link on our Site. 5.2. Withdrawal of Consent: If you have given your consent to the use of cookies, you have the right to withdraw your consent at any time by adjusting your cookie settings. 5.3. Disabling Cookies: You can disable cookies by adjusting your browser settings. Please note that disabling cookies may limit your access to certain features of our Site. 6. CHANGES TO THIS COOKIE POLICY We reserve the right to change this Cookie Policy at any time. If we make material changes to this Cookie Policy, we will notify you by email or by posting a notice on the Site prior to the effective date of the changes. Your continued use of the Site after the effective date of the changes constitutes your acceptance of the new Cookie Policy. We encourage you to periodically review this Cookie Policy for the latest information on our cookie practices. If you have any questions about this Cookie Policy, please contact us.
Contact / Support Email?
support@homeecomm.com
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